Privacy Policy
We respect and protect the privacy of people that use Allgood Journey websites. Our privacy policy tells you how we collect and use your personal information.
Allgood Journey will only record your personal information if you supply it to us, either by conversation with our staff, sending a message or completing and submitting a form.
Definition of personal information
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to identify you whether or not the information is true. If the information we collect identifies you, or your identity can be reasonably ascertained from it, the information will be considered personal information.
The type of personal information we may collect includes, but is not limited to:
• name;
• mailing and/or street address;
• email address;
• telephone contact number;
• age and/or birth date;
• the products and services you have purchased or that you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites, through our representatives or otherwise; and
• information you provide to us through our customer service team
How we collect your personal information
We will generally collect your personal information directly from you. The ways in which we collect personal information may include, but is not limited to:
• through your access and use of our website and web based channels;
• during conversations with you via telephone and in person;
• through written correspondence with you, including email; and
• when you complete an application.
Why we collect, hold, use and disclose your personal information
We collect personal information about you so that we can do business transactions with you and to provide the best possible quality of customer service.
We collect, hold, use and disclose your personal information to:
• identify you;
• provide products and services to you and to send communications requested by you;
• answer enquiries, and provide information or advice about existing and new products or services;
• provide you with access to protected areas of our website;
• assess the performance of the website and to improve the operation of the website;
• conduct business processing functions;
• update our records and keep your contact details up-to-date;
• process and respond to any complaint made by you;
• conduct planning, product or service development; program evaluation; quality control and
• provide information to our contractors or service providers to enable them to provide our products and services to you, including business, marketing, research and related purposes; and
• comply with any Australian law; orders of courts or tribunals; any rule, regulation, lawful and binding determination, decision or direction of a regulator.
To whom we may disclose your information
The third parties we may disclose your personal information to include, but are not limited to:
• our employees, contractors or service providers for the purposes of operation of our website or our functions, fulfilling requests by you, and to otherwise provide information, products and services to you including, without limitation, web hosting providers, IT systems administrators, cloud computing services, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
• to suppliers and other third parties with whom we have commercial relationships, for business, marketing, research and related purposes or programme; and
Your personal information will not be shared or disclosed other than as described in this privacy policy unless:
• you consent;
• the disclosure is authorised or required by or under an Australian law or court/tribunal order; or
• is otherwise permitted under the Privacy Act.
Security
Your personal information is maintained in a secure environment. Your personal information will not be released unless the law permits it or your permission is granted.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.